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FAQ

Frequently Asked Questions

Find answers to all your queries about our service.

  • Who can order a payment card?

    The Erste Bank Polska S.A Visa payment card can be ordered by any person who has reached the age of 16 and has been registered and identified in the Erste Bank Polska S.A system. Up to 5 payment cards can be issued to one person.
    An additional card holder must be at least 14 years old. An additional card holder disposes of funds on the main Erste Bank Polska S.A Visa payment card and the same limits apply to them.
    If a card is ordered for business, the login name (email address or phone number) of the private person (company’s representative) who will use the card must be specified.

  • I have ordered a card. How and when is it going to be delivered?

    A card can be delivered to a given address by registered or non-registered mail, and also by courier. If the system fails to automatically find your address when entering it, make sure you are entering the address correctly and confirm that the address is correct. In case you entered the wrong delivery address – you will have to reorder the card. Having ordered a card, you will be able to see an estimated delivery time in your account. Please note that the delivery may take longer than specified in the system due to a possible delay in the work of the delivery services. After you receive the card, you need to activate it within 3 months from its date of manufacture.

  • I want to temporary block or cancel my card

    If you have lost your card and wish to temporary block it, log in to your account, go to Accounts and Cards > Payment Cards > choose the card > Temporary block / Cancel > Temporary block. Later you will be able to unblock the card on your own.
    In case you decide to block your card permanently, go to Payment > Cards > choose the card > Temporary block / Cancel > Cancel card. Card cancellation is free of charge and comes into effect immediately.

  • What should I do if I have forgotten my card’s PIN code?

    Unfortunately, you cannot change your Erste Bank Polska S.A card's PIN. If you have forgotten it, go to Accounts and Cards > Payment Cards > choose the card > Get PIN.

  • How can I open a personal account?

    You can register in the Erste Bank Polska S.A system by getting the free Erste Bank Polska S.A Mobile app which you can quickly and conveniently download from Google Play or the App Store. Open the app and tap “Create account”, enter your phone number and create a password, read the conditions of the General Payment Service Agreement and other agreements and tap on “Create account” one more time. You will receive a confirmation code to the indicated phone number which you will have to enter in the window that opens. Perform the other specified actions.

  • How can I open a business account?

    In order to open a corporate (business) account, first of all, you have to open a personal Erste Bank Polska S.A account as the company’s director and perform the required actions for identification. Instructions on how to perform the identification are provided here.
    How to open a corporate (business) account?
    1. Log in to your personal account, click on your name and User-ID, and in the drop-down menu, click on “Open a business account”.
    2. Select the company’s registration country, enter the company’s code, and click on “Check”. An account will be opened for your company.

  • How can I transfer money to banks and other payment systems?

    To perform a transfer from your Erste Bank Polska S.A account to the bank, log in to your Erste Bank Polska S.A account. From the left menu select Transfers > Bank Transfer.
    In the opened window enter required data to make a transfer. We recommend you to start with your account number when filling in the information because the transfer form is dynamic. After entering the data, click on “Continue”. A transfer order will be formed for you, review it and and click on “Confirm”.

  • Where can I pay with the mobile app?

    You can use the mobile application to pay at various POS, from petrol stations to restaurants. Payment is performed by scanning a QR code or checking in and confirming the purchase.

  • How can I grant a permission to another person on the corporate account?

    A corporate account can be managed by the head of the company and other employees of the company who were granted such rights by the head of the system. For the head to be able to grant permissions to other employees to perform transactions in a corporate account of Erste Bank Polska S.A, the employees must have an identified personal Erste Bank Polska S.A account. In order to grant an authorisation, log in to your account, from the left menu select Settings> Limits, Rights, Permissions > Rights and transfer limits, and click on Create new permission. Granted rights and limits will apply after 12 hours.